FAQ User rights
For procedures according to the Austrian Medicinal Products Importation Act (Arzneiwareneinfuhrgesetz), registration has been possible since 23 April 2013, for the eService "Marketing Authorisation & Lifecycle Management of Medicines" since 01 July 2013. Please note that staff members of a consultancy gain access to all pending procedures of a company/organisation, if they are included as staff members of the company/organisation. If staff members of a consultancy should be provided with access to certain pending procedures only, the consultancy has to register, and be assigned one of the four roles for the respective procedure:
- "Marketing authorisation holder"
- "Person authorised for communication on behalf of the applicant after authorisation"
- "Person authorised for communication on behalf of the applicant during the procedure" (unless the procedure was started before 01 July 2013)
The administrator can be changed by the company/organisation itself. Please note that the current administrator assigns all rights to the new administrator via the "Administration of users and user rights". Then the newly assigned administrator withdraws all rights of the former administrator via the "Administration of users and user rights". Finally, please inform the Austrian Medicines and Medical Devices Agency about the transfer of administrator rights via email to basg.fakturierung @ages .at ("F_M70_Ermaechtigung_Administrator_Portal"). In case the administrator is not available anymore, and can thus not initiate the change, please contact us via basg-eservices @ages .at.
If data of registered organisations or administrators of the organisation change, it is not necessary to newly register for the platform. To update data, please send an email to basg.fakturierung @ages .at. email@example.com
It is currently not possible for the administrator to create user rights for a staff member who has already been created in a different organizational unit/company. This applies to internal as well as external staff members (e.g. of a consultant company). In this case please contact us via email to basg-eservices @ages .at so that our support can enter data accordingly. Further, please refer to the "Guidance notes for the administration of users and user rights".